Local Home Help is designed to make it easier for older people, families and care managers to understand home care, aged care and allied health support options.
This page explains how Local Home Help works, how provider profiles are created, what information is shown publicly, and how consumers and providers can request changes.
Local Home Help is not a care provider and does not replace professional, clinical, financial or legal advice. It is a guide to help people compare options, ask better questions, and connect with relevant providers.
For people looking for support
What is Local Home Help? Local Home Help is a consumer-facing guide that helps older people, families and care managers understand home care, aged care and allied health support options. It brings provider information into one place so people can compare services, coverage areas, funding options, availability and provider strengths more easily.
What is Liz? Liz is the Local Home Help guided support tool. Liz asks a few questions about your needs, location, funding situation and priorities, then helps suggest provider options that may be relevant. Liz is designed to make the search process clearer and less overwhelming.
Is Local Home Help an aged care provider? No. Local Home Help does not provide care or support services directly. Local Home Help helps people understand their options and connect with relevant providers. Any services, fees, suitability, availability and funding arrangements should be confirmed directly with the provider.
Does Liz replace professional advice? No. Liz does not replace professional, clinical, legal, financial or aged care advice. Liz is a guide only. It can help you understand options and prepare better questions, but you should confirm important decisions with providers, My Aged Care, care managers, health professionals or other qualified advisers where appropriate.
Does Local Home Help choose providers for me? No. Local Home Help does not choose providers on your behalf. The site helps you narrow down options based on the information available. You remain responsible for deciding which providers to contact and whether a provider is right for your needs.
How are provider results shown? Provider results may consider service type, location, coverage, funding options, availability and other profile information. The aim is to provide a practical starting point, not a guaranteed recommendation. Provider information may change, so you should always confirm details directly before making a decision.
Is Local Home Help free to use? Yes. Local Home Help is free for people looking for support. You can browse provider information, use Liz, and contact providers without paying Local Home Help.
Are providers paying to appear in results? Provider profiles may be free, claimed or managed by providers. Local Home Help aims to keep provider information useful, accurate and consumer-focused. If paid provider options are introduced in future, Local Home Help should still clearly separate useful provider information from advertising or promotional placement.
Can I contact providers directly? Yes. Where contact details are available, you can contact providers directly by phone, email or website. Local Home Help encourages people to confirm important details directly with providers, including service availability, fees, funding arrangements, travel areas and suitability.
Do you check provider availability? Local Home Help may show availability information where it has been supplied or confirmed by a provider. Availability can change quickly. You should always contact the provider directly to confirm whether they are currently accepting new clients and whether they can support your specific needs.
What should I confirm before choosing a provider?
Before choosing a provider, you should confirm:
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whether they service your area
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whether they provide the support you need
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whether they accept your funding type
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whether they are currently accepting new clients
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expected wait times
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fees, travel costs and cancellation terms
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staff qualifications or registrations where relevant
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whether they are suitable for your circumstances
For providers
Why has my organisation received a draft profile? Local Home Help may create a draft provider profile using publicly available or previously supplied business information. The draft profile is intended to give your organisation a quick starting point. You can review, correct and complete the profile before it is published or updated.
Is there a cost to complete a profile? No. There is no cost to review and complete a basic Local Home Help provider profile. The purpose of the profile is to help consumers, families and care managers better understand your services, coverage, funding options and availability.
Who can complete a provider profile? A provider profile should be completed by someone authorised to provide accurate information on behalf of the organisation. This may include an owner, manager, intake coordinator, marketing contact, operations manager or another authorised staff member.
What happens after I submit a profile? After you submit a profile, Local Home Help will review the information before publishing or updating the public profile. This review step helps reduce errors, check formatting and ensure the information is suitable for a consumer-facing directory.
Can I update my profile later? Yes. Provider information can change over time, especially coverage areas, services and availability. Providers can request changes or updates if information becomes outdated, incomplete or incorrect.
What information will appear publicly? Public provider profiles may include: organisation name service description phone, email and website services offered specialty areas coverage areas funding and management options availability information provider strengths public “good to know” notes logo or profile image where supplied Only information suitable for public display should be submitted for public profile sections.
What information is used only for matching or review? Some information may be used to improve matching, review or profile accuracy rather than being shown prominently to consumers. This may include internal notes, detailed service boundaries, capacity notes, postcode coverage, matching considerations or administrative review information.
Can I ask for changes before publishing? Yes. If something is incorrect or needs clarification, you can request changes. Local Home Help’s aim is to publish provider information that is accurate, clear and useful for people comparing support options.
How do I claim or manage my profile? If your organisation has a profile on Local Home Help, you may be able to claim or manage it by submitting a claim request or completing a private provider profile link. Local Home Help may need to verify that the person requesting access is authorised to act on behalf of the provider.
Can I ask for my profile to be removed? Yes. Providers can contact Local Home Help to request that a profile be corrected, hidden or removed. Local Home Help will review removal requests and may need to confirm that the request has come from an authorised representative of the organisation.
Privacy, data and accuracy
How is provider information used? Provider information is used to create and maintain provider profiles, improve search and matching, and help consumers understand available support options. Some provider information may be shown publicly, while other information may be used for review, matching or administrative purposes.
How is consumer enquiry information used? Consumer enquiry information may be used to send an enquiry, create a shortlist, contact selected providers, or help Local Home Help understand what support the person is looking for. Consumers should avoid submitting highly sensitive information unless it is necessary for the enquiry.
Do you sell personal information? Local Home Help does not sell personal information to third parties.
How do I correct inaccurate information? If you believe provider information is inaccurate, outdated or incomplete, contact Local Home Help with the details that need to be reviewed. Providers can also request to claim or update their profile so the public information is more accurate.
How do I contact Local Home Help? You can contact Local Home Help through the contact form or by email. Use the contact page if you want to: correct provider information ask about a profile request a profile update report inaccurate information ask a question about Local Home Help
About Local Home Help
How Providers Are Listed
How providers appear on Local Home Help Local Home Help helps families discover home support services available in their area. Providers may appear on the site in a few different ways. Some providers create and manage their own listing on the platform. Others may appear based on publicly available information about services operating in a particular region. This helps families see a broader view of support options available locally. Where possible, we encourage providers to claim and manage their listing so information such as services offered, contact details and service areas remain accurate and up to date. There are no paid or enhanced listings on Local Home Help, and there never will be. Claiming or managing a listing has no effect on a provider's visibility, ranking, or how often it appears in a consumer's personalised shortlist, it simply keeps the information families see accurate and current. Local Home Help does not charge consumers to access the platform. We may generate revenue in other ways in the future, but none of these will ever influence which providers a consumer sees, how they're ranked, or what appears in their shortlist. Provider visibility is, and will remain, based solely on relevance to each family's stated needs. What does not influence Liz There are no paid or enhanced listings on Local Home Help, not now, and not in the future. No provider can pay for a higher position in Liz results, a better ranking, or inclusion in a consumer's shortlist. This is a permanent commitment, not a current-state description. Claiming or updating a profile does not improve a provider's ranking. It gives Liz more accurate information about the provider's services, coverage and care model, which can make the explanation of why a provider matched clearer, but it has no effect on whether or how highly that provider appears. Local Home Help intends to generate revenue in other ways in the future - for example through tools built for providers, or products separate from the consumer matching experience. None of these will influence which providers appear in Liz's results, how they're ranked, or what a consumer sees in their personalised shortlist. Visibility and ranking are based solely on the fit factors described above, and nothing else. This reflects the platform's core ethos: Local Home Help is built consumer-first. Every design and revenue decision is made so that what a family sees from Liz is the most relevant outcome for them. Never the most profitable outcome for Local Home Help or a provider.
Independence Statement
Our independence Local Home Help is designed to help families navigate the often confusing world of home support and aged care services. The platform aims to present information in a clear and balanced way so families can better understand the types of help available and where to find it. While providers may appear on the platform, Local Home Help does not recommend one provider over another. The decision about which service may be suitable will always depend on individual circumstances. Families are encouraged to contact providers directly, ask questions and make their own enquiries before making a decision. Our focus is to make the process of understanding and finding support at home easier. Local Home Help does not accept payment of any kind in exchange for provider visibility, ranking, or shortlist placement, and never will. Any future revenue Local Home Help generates will come from sources entirely separate from how providers are matched to consumers.
Quality Signals
What to look for when choosing a provider Finding the right support service can take time. When considering a provider, families may wish to look for signs of quality such as: Clear information about services offered Transparent pricing or funding options Experience supporting older people at home Relevant professional qualifications where appropriate Positive feedback or reputation in the community Willingness to answer questions about care and services It is often helpful to speak with more than one provider before making a decision. Local Home Help aims to provide a starting point for exploring services, but the best choice will depend on the needs and preferences of the individual receiving support.
Important information
The information on Local Home Help is intended as general guidance to help families understand home support services and aged care options. While we aim to provide helpful and accurate information, the platform does not provide medical, legal or financial advice.
Service availability, funding eligibility and program details can change and may vary depending on individual circumstances. Families should contact providers directly and seek professional advice where appropriate before making decisions about care or support.
Local Home Help does not deliver care services and is not responsible for services provided by third-party organisations listed on the platform.