How can I check whether a home care provider is government approved?
Use My Aged Care and confirm that the organisation is registered to deliver the services you need.
Key points
- Use My Aged Care and confirm that the organisation is registered to deliver the services you need.
- Local capacity and worker continuity matter as much as branding.
- Important prices and conditions should be in writing before services start.
Search for the provider using the My Aged Care Find a Provider tool. Only organisations registered to deliver Australian Government funded aged care can be listed there and receive Support at Home referrals.
You can also check the Aged Care Quality and Safety Commission’s Provider Register, which lists registered aged care providers and their registration categories.
For Support at Home, confirm that the provider is registered for the services you need not merely that the organisation appears on the register.
You can also call My Aged Care on 1800 200 422 and ask them to verify the provider.
Explore only what you need
Start with the sections that feel useful now. You can come back to the others later.
01Guide sectionWhat should I do next?
Write down the services, times and practical outcomes you need.
Ask at least two providers for written prices and an example service schedule.
Check the agreement, local availability and worker backup arrangements before signing.
02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance
Check providers through My Aged Care. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.
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