Your shortlist is based on the answers you give, the services and locations providers say they cover, and the information Local Home Help currently holds about each provider.
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What Liz considers
During the Liz journey, you may be asked about:
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who needs support
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the type of aged care funding involved
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whether you prefer provider-managed or self-managed care
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the services you need
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how urgently support is required
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your postcode or location
Some answers help Liz understand your situation. Others directly affect which providers can appear in your shortlist.
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Step 1: Liz identifies eligible providers
Liz first narrows the available providers using basic requirements.
Depending on your answers, this may include:
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whether the provider operates in your state or service area
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whether the provider supports the relevant funding program
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whether it offers the services you selected
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whether it provides the management style you prefer
A provider should not be shown simply because it has a detailed profile or a recognisable name. It must first be relevant to the request.
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Step 2: Liz looks at provider fit
Among eligible providers, Liz looks for alignment between what you need and what is known about each provider.
The strongest matching factors can include:
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Services
Liz considers whether a provider offers the specific services you selected.
A provider specialising in one required service may be particularly relevant when you have one clear need. A broader provider may be more relevant when several different services are required.
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Management style
If you prefer self-managed care, Liz gives greater consideration to providers designed for self-management.
If you prefer a fully managed arrangement, providers offering more hands-on coordination are given greater consideration.
If you are unsure, Liz aims to show a more balanced range of models so you can understand the differences.
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Location
Providers must indicate that they operate in the relevant state or service area.
Location is treated as a practical requirement, not simply a preference.
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Urgency
Your timeframe helps Liz decide what types of options may be most useful.
For example, someone requiring support urgently may need a shortlist focused more heavily on providers operating within the relevant government-funded program.
Someone researching for the future may benefit from a broader mix of providers and support options.
Urgency does not mean that Local Home Help has confirmed immediate availability. You should always check current capacity directly with the provider.
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Step 3: Liz creates a shortlist
Liz brings these factors together to identify a small group of providers that appear most relevant.
This is not a star rating or a judgment about overall provider quality.
A provider may appear higher because it aligns closely with the services, management style, funding and location selected—not because Local Home Help considers it better for every consumer.
The shortlist may also include different provider models where this helps you compare realistic options.
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A simple technical view
At a simplified level, the matching process works like this:
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Remove providers that do not meet essential funding or location requirements.
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Compare the remaining providers against the services requested.
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Give additional weight to providers matching the preferred management style.
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Consider urgency and the type of support likely to be useful.
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Build a shortlist from the strongest relevant matches.
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Explain the main reasons each provider may fit.
The exact weighting may change as Local Home Help improves its provider information and learns more about what helps consumers make useful decisions.
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How Provider Insights are used
Local Home Help also reviews publicly available consumer feedback to identify positive themes that clients commonly mention about selected providers.
These themes may help explain areas consumers appear to value, such as:
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relationships with support workers
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flexibility and choice
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care management
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clinical capability
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communication
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self-management support
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efficient administration
Consumer feedback is only one source of information. It does not override basic requirements such as location, funding, services or management style.
A provider is not recommended solely because it has positive online reviews.
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What does not influence Liz
Providers cannot pay for a higher position in Liz results.
Claiming or updating a profile does not automatically improve a provider’s ranking. It can, however, give Liz more accurate information about the provider’s services, coverage and care model.
Local Home Help does not sell places within personalised shortlists.
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Where provider information comes from
Provider information may come from:
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publicly available provider information
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government provider information
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provider profiles on Local Home Help
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details supplied or confirmed by providers
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Local Home Help research
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recurring themes identified in public consumer feedback
Some providers have more complete information available than others.
Where information is incomplete, Liz should not treat missing information as proof that a provider is unsuitable. However, the explanation of the match may be more limited.
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What Liz cannot guarantee
Liz cannot guarantee:
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that a provider currently has availability
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that every service is available in your exact suburb
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that the provider will accept a referral
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that your experience will match another consumer’s experience
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that a provider is clinically suitable for every need
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that prices or service arrangements have not changed
You should speak directly with shortlisted providers before making a decision.
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Liz is a decision aid not the decision-maker
The purpose of Liz is to give you a clearer and more manageable starting point.
It helps narrow a large and confusing provider market into a shortlist based on the factors that appear most relevant to you.
The final decision remains yours.
You can compare the suggested providers, ask questions, meet their teams and decide which organisation feels most suitable for your circumstances.