Why does one provider offer more care hours than another?
Different prices, booking minimums, travel arrangements and service models can produce different amounts of direct care from the same budget.
Key points
- Different prices, booking minimums, travel arrangements and service models can produce different amounts of direct care from the same budget.
- The agreed provider price and the participant's contribution percentage are different things.
- Statements and written price information should allow the charge to be checked.
Different prices, booking minimums, travel arrangements and service models can produce different amounts of direct care from the same budget.
Compare like with like.
Make sure each estimate includes the same services, frequency, worker type and care-management allocation.
Differences usually come from the provider's prices, minimum visit length, weekend loadings, use of employees or subcontractors, and the mix of services quoted. Compare written sample budgets using the same number and type of visits.
Explore only what you need
Start with the sections that feel useful now. You can come back to the others later.
01Guide sectionWhat should I do next?
Write down the services, times and practical outcomes you need.
Ask at least two providers for written prices and an example service schedule.
Check the agreement, local availability and worker backup arrangements before signing.
02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance
Check current official costs and pricing guidance. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.
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