Assessments
What happens during an aged care assessment at home?
An assessor discusses your health, daily activities, safety, support network and the help you may need.
Aged care questions
Assessments, Waiting & Urgent Help
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Assessments
What evidence should I provide at an aged care assessment?
Useful information can include medication lists, diagnoses, hospital letters, falls history and examples of tasks that have become difficult or unsafe.
Assessments
Should my family attend my aged care assessment?
A trusted family member can attend if you want support, help remembering details or assistance explaining your needs.
Waiting
What can I do while waiting for Support at Home funding?
Ask about interim funding, CHSP, private services, community support and whether your priority should be reviewed.
Waiting
What is interim Support at Home funding?
Some people may receive part of their approved funding while waiting for their full allocation.
Waiting
Can I use CHSP while waiting for Support at Home?
Some people may receive entry-level CHSP services while waiting, depending on eligibility, referrals and local availability.
Urgent Help
What should I do if an older person's needs become urgent while waiting?
Do not simply remain on the waiting list. Contact My Aged Care or the assessment organisation immediately and explain exactly what has changed. They may arrange urgent support, reassess the person’s needs or review their priority.
Urgent Help
Can I ask for my aged care priority to be reviewed?
Yes. Ask My Aged Care or the assessor about a review if needs have worsened or important information was missed.
Hospital Discharge
Can hospital staff help arrange aged care support before discharge?
Hospital staff can help identify immediate needs and connect you with discharge, transition or community services.
Program Basics
How do I apply for an aged care assessment?
You can apply for an aged care assessment online, by phone or in person through My Aged Care. An assessment is usually the first step to accessing government-funded aged care services such as CHSP, Support at Home, respite care or residential aged care. The application generally takes around 15 to 20 minutes.