Understand the system
Ask about assessments, funding, Support at Home, CHSP, equipment, services or the practical rules around care.
Meet Liz · virtual care navigator
Aged care is complicated. Liz helps you work through it.
You do not need to know which form, funding program or provider category applies before you start. Tell Liz what is happening in your own words and work through it one useful step at a time.
Liz is your virtual care navigator.She works with the information you share and the guidance, provider data and matching rules held by Local Home Help.
What that means in practice
Start with what is happening, not the aged-care terminology.
Work through a situation
Start with what is happening. Liz can separate people, priorities and funding as the conversation develops.
Compare providers
Bring provider information into the conversation and understand management models, services, coverage, availability signals and gaps.
Take a useful next step
Shortlist providers, work out what to ask and prepare provider enquiries that you review before anything is sent.
What sits behind Liz
A conversation backed by real Local Home Help information.
Liz is useful because she is connected to more than a chat window. Local Home Help maintains aged-care guidance, provider profiles, service coverage and matching rules that Liz can use when they are relevant to your situation.
Aged-care guidance for detailed questions and practical explanations.Provider information including services, funding, management models, coverage and known availability.Decision context so a provider comparison can reflect the person and priorities you are actually helping with.Clear uncertainty when pricing, availability or another important fact is not known.
An important boundary
Liz can help you decide. She does not make the decision for you.
Provider matching is rule-based. Providers cannot pay Local Home Help to appear higher in a match.
If you ask Local Home Help to contact providers, you review and can edit what will be shared before anything is sent.
When Local Home Help does not hold reliable pricing, availability or suitability information, Liz should say so and tell you what to verify.
Start where you are