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Support at Home funding can pay for services that are approved in your support plan and included on the official service list. These may include nursing and allied health, personal care, respite, transport, domestic assistance and home maintenance.
Yes, if the equipment or home modification is assessed as necessary and approved. Support at Home now uses a separate Assistive Technology and Home Modifications scheme rather than expecting these costs to come only from an ordinary ongoing-care budget.
Generally, no. Support at Home is not designed to pay ordinary household costs such as rent, electricity or the normal cost of groceries. It may fund approved assistance with meal preparation, shopping or meal delivery, but you usually remain responsible for the food itself.
Support at Home is the Australian Government's current coordinated in-home aged-care program. It replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025, while CHSP continues separately for entry-level support.
Under Support at Home, you may self-manage parts of your care, but you still need a registered provider and care management. Provider-managed care gives the provider more responsibility for arranging workers, schedules and administration; self-management gives you more involvement and control.
Under Support at Home, the old separate package-management fee has ended. For ongoing services, 10% of each quarterly budget is set aside nationally for care management, which is delivered by a care partner even when you self-manage parts of your care.
Yes. You can change Support at Home providers if the service is not right for you. Check your service agreement, give any required notice and make sure the new provider can accept you before ending the old arrangement.
Under Support at Home, providers cannot charge the old Home Care Package exit fee. However, you should still check your service agreement for notice requirements and any legitimate outstanding charges for services already delivered.
To verify your support workers' qualifications, check their certifications on their profile (e.g., via platforms like Mable), request a copy of their credentials from your care provider, and ensure they hold an NDIS Worker Screening Check or relevant Police Check. Qualified workers typically hold one or more of the following:Certificate III or IV in Individual Support, Aged Care, Disability, or Home and Community...
Yes, you can absolutely request the same support worker for every visit. This is highly encouraged to build trust and routine. To guarantee consistency, ensure your My Aged Care Support at Home or NDIS provider agrees to this in your initial service agreement and roster plan. Having a consistent caregiver provides familiarity and stability.
If your aged care support worker doesn't show up, immediately contact your service provider to request an urgent replacement or find out if the worker is delayed.
There is no fixed number of weekly care hours for each former HCP level or Support at Home classification. Hours depend on your budget, approved services, provider prices, contributions and the 10% care-management allocation.
Yes, you can get help with transport to medical appointments through My Aged Care. Assistance is generally provided as direct transport with a driver, or via taxi and rideshare vouchers. Depending on your region, these services are offered through programs like the Commonwealth Home Support Program (CHSP) or a Support at Home funding.
Yes, My Aged Care programs (such as the Support at Home program) include social activities and companionship.
Yes, you can get 24/7 nursing care at home. But you'll need to contribute out-of-pocket
Support at Home budgets do not operate like a personal bank account. Limited unspent quarterly funding may carry over, subject to program rules. Former HCP unspent funds may be treated differently. If you die, unused government funding is returned rather than forming part of your estate.
A family member can sometimes be paid as your support worker, but it is not the usual arrangement. Your Support at Home provider must approve and formally engage them. The family member must meet the required screening, training and qualification standards, and the arrangement is generally considered only when suitable external workers are unavailable. You cannot pay a relative directly from your Support at Home budget without provider approval.
complaints about home care workers or providers are handled in stages, prioritizing resolution between the client and provider, followed by government oversight if issues remain unresolved.1.
The former Short-Term Restorative Care Programme was replaced by the Support at Home Restorative Care Pathway on 1 November 2025. It provides time-limited allied health and other support to help you regain or maintain independence.
