Privacy Policy – Local Home Help
Last updated: 18-03-2026
Local Home Help (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and handle your information when you use our website and Care Navigator.
1. What Information We Collect
We may collect the following types of information:
a) Information you provide
When using the Care Navigator or contacting us, you may provide:
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First name
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Email address
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Postcode
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Responses to questions about your situation (e.g. funding, services, urgency)
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Shortlisted providers
b) Automatically collected information
We may collect limited technical data such as:
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Browser type and device information
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Pages visited
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General usage data
We may also use session storage or cookies to:
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Save your progress in the navigator
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Store shortlisted providers
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Improve your experience
2. How We Use Your Information
We use your information to:
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Deliver the Care Navigator experience
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Generate your personalised shortlist and summary
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Send your shortlist (if you choose to email it)
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Improve the website and user experience
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Monitor performance and usage
We do not sell your personal information.
3. Sharing of Information
We do not share your personal information with providers or third parties unless:
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You explicitly choose to contact a provider
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It is required by law
Your use of the site does not automatically send your details to providers.
4. Storage and Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access.
Information may be stored using secure third-party platforms (such as website hosting and database services).
5. Data Retention
We may retain your information for as long as reasonably necessary to:
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Provide the service
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Improve our platform
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Meet legal or operational requirements
6. Access and Correction
You may request access to or correction of your personal information by contacting us.
7. Cookies and Tracking
We may use cookies or similar technologies to:
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Maintain session state (e.g. your navigator progress)
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Improve performance and usability
You can manage cookies through your browser settings.
8. Third-Party Services
Our website may use third-party tools (e.g. analytics, hosting platforms) which may process data on our behalf.
We are not responsible for the privacy practices of external websites you may visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact
If you have any questions or privacy requests, please contact: