Can I use more than one CHSP provider?
Yes. You can use more than one Commonwealth Home Support Program (CHSP) provider if different organisations provide different services or if one provider cannot meet all of your needs. You will usually need a separate service agreement with each provider.
Key points
You can use more than one CHSP provider.
Different providers may deliver different services.
Separate service agreements are usually required.
Multiple providers can improve choice but may increase administration.
Additional referrals may be required if your needs change.
Yes. Unlike Support at Home, which generally operates under a single provider model, the Commonwealth Home Support Program is more flexible and allows you to receive services from multiple providers.
For example, you might choose:
one provider for domestic assistance and cleaning
another provider for transport services
a local community organisation for social support groups
a specialist provider for allied health services.
Many providers only offer certain types of services, so using more than one provider is common.
You may also choose different providers because of:
availability in your local area
language or cultural preferences
specialised expertise
pricing and client contributions
convenience and service quality.
If you use multiple providers, you will generally need:
an active referral for each service
a separate service agreement with each provider
to understand each provider's fees and responsibilities.
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01Guide sectionThings to consider
While multiple providers can provide greater choice, it can also make care more difficult to coordinate.
You or your family may need to manage:
several contact people
different invoices or contribution arrangements
separate schedules and service agreements
communicating changes in your needs to multiple organisations.
For some people, having one provider deliver most services may feel simpler. For others, using several specialist providers may provide a better experience.
There is no requirement to use only one CHSP provider.
02Guide sectionCan providers share information?
Only with your consent. You may wish to allow providers to communicate with each other to help coordinate appointments and avoid duplication of services.
03Guide sectionWhat should I do next?
Make a list of the services you currently need and ask each provider:
Which services do you provide directly?
Are there waiting lists?
What client contributions apply?
Do you coordinate with other providers?
Can family members help manage appointments?
If one provider cannot meet all of your needs, ask My Aged Care whether additional referrals can be issued to other providers.
04Guide sectionHelpful Local Home Help resources
05Guide sectionCheck the official guidance
My Aged Care confirms that if you require more than one CHSP service, you may use different providers for different services. If you receive services from multiple providers, you will generally need a service agreement with each organisation.
Official information can be found here:
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