What if my parent agrees to help and then cancels every visit?
Try to understand whether the cause is fear, unfamiliar workers, timing, cost, memory problems or a poor provider match.
Key points
- Try to understand whether the cause is fear, unfamiliar workers, timing, cost, memory problems or a poor provider match.
- The older person's choices and decision-making rights remain central.
- Small, respectful steps often work better than forcing a complete care arrangement.
Try to understand whether the cause is fear, unfamiliar workers, timing, cost, memory problems or a poor provider match.
A consistent worker, shorter first visit or service framed around a valued goal may work better than pushing harder.
Repeated cancellation is information. Ask whether the worker, timing, task, price or wording of the service feels wrong. If memory is contributing, use reminders and a consistent routine while checking that consent remains valid.
Explore only what you need
Start with the sections that feel useful now. You can come back to the others later.
01Guide sectionWhat should I do next?
Choose one practical concern and discuss it without labelling the person as incapable.
Involve a trusted GP, family member or advocate where this may help.
Document formal representative or decision-making authority only where it is actually required.
02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance
Check representative and rights information. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.
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