Assessments, Waiting & Urgent Help

What happens during an aged care assessment at home?

An assessor discusses your health, daily activities, safety, support network and the help you may need.

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At a glance

Key points

About 2 min
  • An assessor discusses your health, daily activities, safety, support network and the help you may need.
  • Specific evidence of risk and changed needs is more useful than general statements.
  • Emergency health or safety concerns require an immediate clinical or emergency response.
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An assessor discusses your health, daily activities, safety, support network and the help you may need.


Be honest about difficult days rather than describing only what happens when things are going well. A family member or representative can usually be present.

The assessor should discuss what the person can and cannot do safely, current health conditions, informal support, risks, goals and approved service types. The resulting Notice of Decision and support plan are important documents to check carefully.

The detail

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01Guide sectionWhat should I do next?
  1. Collect recent examples and documents showing the person's current needs.

  2. Contact My Aged Care or the assessor and describe any change in risk or carer capacity.

  3. Put immediate safety supports in place while longer-term funding is being arranged.

02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance

Check the current My Aged Care assessment guidance. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.

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