How do I apply for an aged care assessment?
You can apply for an aged care assessment online, by phone or in person through My Aged Care. An assessment is usually the first step to accessing government-funded aged care services such as CHSP, Support at Home, respite care or residential aged care. The application generally takes around 15 to 20 minutes.
Key points
An aged care assessment is usually the first step to government-funded aged care.
You can apply online, by phone or in person.
Applications generally take around 15 to 20 minutes.
Most assessments take place in your home.
A family member or representative can help you apply.
Urgent situations may be prioritised.
An aged care assessment helps determine whether you are eligible for government-funded aged care services and what type of support may best meet your needs.
Most people need an assessment before they can access services such as:
Commonwealth Home Support Programme (CHSP)
Support at Home
respite care
assistive technology and home modifications
residential aged care.
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01Guide sectionStep 1: Contact My Aged Care
There are three main ways to apply:
Online
You can complete an application online through My Aged Care.
You will generally need:
your Medicare card
your contact details
around 15 to 20 minutes to complete the application.
A family member or friend can also help you complete the application.
By phone
Call My Aged Care on 1800 200 422.
A staff member can help complete the application with you over the phone. Interpreter services are available if required.
In person
You can make an appointment with an Aged Care Specialist Officer (ACSO) at a Services Australia office by calling 1800 227 475.
02Practical actionStep 2: Answer questions about your situation
You will usually be asked about:
your health conditions
mobility and falls
personal care needs
memory or cognitive concerns
living arrangements
support provided by family or carers
tasks you are finding difficult.
The purpose is to understand what assistance may help you remain living safely and independently.
03Guide sectionStep 3: Arrange the assessment
Once your application has been submitted, an assessment organisation will contact you to discuss your circumstances and arrange an assessment.
Many assessments take place in your home so the assessor can better understand your living environment and support needs. You will usually be contacted within approximately 2 to 6 weeks, although urgent situations may be prioritised.
04Guide sectionStep 4: Receive your outcome
Following the assessment, you may receive approval for one or more services.
You may also receive:
a support plan
information about next steps
referrals to providers
details about any further assessments or reviews required.
Approval for services does not necessarily mean support will begin immediately, as provider availability and waiting times vary.
05Guide sectionCan someone apply on my behalf?
Yes.
A family member, friend or representative can assist you with the application process.
You can also register a supporter relationship through My Aged Care if you would like someone to help you access information and communicate decisions.
06Guide sectionWhat if my needs are urgent?
If your health or safety is at immediate risk, tell My Aged Care when applying.
Some urgent services may be available on a short-term basis before or without an assessment, depending on your circumstances.
07Guide sectionWhat should I do next?
Before applying:
write down the tasks that have become difficult
think about what support would help you remain independent
gather your Medicare details and health information
ask a family member or representative to assist if needed.
If you believe your circumstances are urgent, explain clearly:
what has changed
why remaining at home has become difficult
any immediate safety concerns.
08Guide sectionHelpful Local Home Help resources
09Guide sectionCheck the official guidance
Official guidance:
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