Do I pay a contribution if I do not receive a service?
No. Support at Home contributions are linked to services actually delivered.
Key points
- No. Support at Home contributions are linked to services actually delivered.
- The agreed provider price and the participant's contribution percentage are different things.
- Statements and written price information should allow the charge to be checked.
No. Support at Home contributions are linked to services actually delivered.
Check monthly statements carefully and question any charge for a service that did not occur or was not agreed.
The contribution is attached to a delivered service. Your monthly statement should identify the service date, units, price and contribution.
A cancellation charge can be different: it may be claimable only where the agreed cancellation rules and program requirements are met.
Explore only what you need
Start with the sections that feel useful now. You can come back to the others later.
01Guide sectionWhat should I do next?
Check the Services Australia contribution notice and the provider's current price list.
Compare the monthly statement with services actually delivered.
Ask for a written explanation of any price, contribution or cancellation charge you do not understand.
02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance
Check current official costs and pricing guidance. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.
Want to apply this answer to your situation?
Liz already knows which guidance page you are reading, so you can ask a follow-up without starting the topic again.