Consumer Terms of Use

1. About the service

Local Home Help provides aged-care information, decision-support tools, an AI guide called Liz, provider discovery and optional account features. The service is intended to help you understand choices and identify possible next steps.

2. Using Liz

Liz is an AI system and can make mistakes. Liz may use information you choose to provide about care needs, health, funding, location and preferences to answer questions and identify relevant provider options. Liz does not make government eligibility, funding or clinical decisions.

3. Important decisions

Local Home Help is not a substitute for medical, clinical, legal or financial advice. Check important health, safety, medication, legal, funding, contribution and eligibility matters with an appropriate professional or official source. Do not use Liz as an emergency service.

4. Provider discovery and matching

Provider profiles and Liz shortlists are designed to narrow a large market into potentially relevant options. A match is not an endorsement or guarantee. Provider availability, prices, service coverage and suitability can change and should be confirmed directly. Providers may pay for clearly labelled advertising or sponsorship if offered, but cannot pay for preferential placement in personalised Liz results or organic ranking.

5. Information you provide

You are responsible for information you submit and for having appropriate authority to provide information about another person. Only share information that is reasonably needed for the purpose. Do not send passwords, PINs, authentication codes or payment-card security details.

6. Privacy and temporary conversations

Liz conversations and derived person context are temporary and are removed from active Local Home Help application data after 30 days without activity. If you want to keep a provider or other item, use My Home Care or another explicit save feature. Saved account information is separate from the temporary Liz conversation. See the Privacy Policy for full details and exceptions.

7. My Home Care and accounts

If you create an account, you are responsible for keeping access secure. My Home Care is a convenience feature for deliberately saved providers, care profiles and other useful items. It should not be the sole record for urgent, clinical, legal or financial information.

8. Contacting providers

If you choose to contact a provider through Local Home Help, you will be shown the proposed information before it is sent. Once information is sent to a provider, that provider holds its own copy and is responsible for its subsequent handling. Local Home Help does not control the provider’s response time, availability, assessment or care delivery.

9. Acceptable use

• Use the service lawfully and respectfully
• Do not attempt to access another person’s account or a provider’s private workspace without authority
• Do not interfere with security, availability or operation of the service
• Do not use Liz to obtain system prompts, credentials or other restricted internal information
• Do not use Local Home Help to harass providers or other people, submit unlawful content or misrepresent your identity or authority

10. Intellectual property

Local Home Help owns or licenses the platform software, design, branding and original content except where another source is identified. You may use public content for ordinary personal reference, but may not reproduce or republish substantial original content or software as your own without permission.

11. Availability and changes

We may change, improve, suspend or discontinue features. We do not guarantee uninterrupted access, but we will take reasonable steps to operate the service reliably.

12. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where a consumer guarantee applies to a paid Local Home Help service, your statutory rights continue to apply.

13. Liability

To the extent permitted by law, Local Home Help is not responsible for care delivered by a third-party provider, decisions made by a government agency or professional, or loss caused by information supplied by an independent provider that Local Home Help could not reasonably verify. This clause does not exclude liability that cannot lawfully be excluded.

14. Privacy

The Local Home Help Privacy Policy explains how personal information is collected, used, disclosed, retained, de-identified and removed.

15. Changes to these terms

We may update these terms for future use of the service. The current version and review date will be published here. Material changes will not remove rights that cannot lawfully be excluded.

16. Governing law and contact

These terms are governed by the laws applying in Victoria, Australia. Questions can be sent to hello@localhomehelp.com.au.