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Welcome to Local Home Help (“we”, “us”, “our”). By using this website and the Care Navigator, you agree to the following terms.

1. About Local Home Help

Local Home Help provides general information and guidance to help individuals and families understand aged care options and explore service providers.

We are not a care provider, medical service, or government agency.

2. Nature of the Service

The Care Navigator (including “Liz”) provides general guidance based on the information you provide.

• It is designed to help you understand your situation

• It suggests possible next steps and relevant services

• It may present a shortlist of providers

Important:
The information provided is not personalised advice and should not be relied on as medical, financial, or legal advice.

3. No Government Affiliation

Local Home Help is not affiliated with My Aged Care, Services Australia, or any government body.

You should refer to official government sources for formal eligibility, approvals, and assessments.

4. Provider Listings

We display information about aged care providers, including government and private providers.

• We do not guarantee the accuracy, completeness, or availability of any provider

• We do not endorse or recommend any specific provider

• You are responsible for assessing whether a provider is suitable for your needs

5. User Responsibility

By using this site, you agree that:

• You will use the information as a guide only

• You will make your own decisions about care and providers

• You will verify important details directly with providers or official sources

6. Limitation of Liability

To the extent permitted by law:

Local Home Help is not liable for any loss, damage, or outcomes arising from:

• Use of the Care Navigator or website

• Reliance on information provided

• Engagement with any listed provider

7. No Guarantees

We do not guarantee:

• That the service will be uninterrupted or error-free

• That results or provider matches will be suitable for your needs

• That provider information is always up to date

8. Privacy

Your use of this site is also governed by our Privacy Policy.

We may collect and store information you provide (such as responses in the navigator and enquiry details) to deliver and improve the service.

9. Changes to the Service

We may update, modify, or remove parts of the website or Care Navigator at any time without notice.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the site means you accept any updated terms.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.

12. Contact

For any questions about these Terms, please contact:
hello@localhomehelp.com.au