Important Disclaimer
Local Home Help and Liz are designed to make aged care easier to understand and navigate. They support decisions; they do not replace qualified professionals, official government decisions or a provider’s own assessment.
Last updated: 27 September 2026
Liz is an AI guide
Liz uses artificial intelligence and structured Local Home Help knowledge. AI can make mistakes, misunderstand a question or produce incomplete information. Important information should be checked before it is relied on.
Not medical, clinical, legal or financial advice
Local Home Help provides general aged-care information and decision support. It does not diagnose conditions, prescribe or change medication, provide emergency care, give legal advice or provide personalised financial advice.
Urgent and emergency situations
Do not rely on Local Home Help or Liz in an emergency. In Australia, call 000 for immediate threats to life or safety. For medical or medication concerns that are not an emergency, contact an appropriate clinician, pharmacist or health service.
Government programs and policy change
Aged-care rules, contribution rates, funding arrangements and program guidance can change. Local Home Help works to keep information current but cannot guarantee that every page or AI response reflects a change immediately. Confirm important eligibility, funding and payment matters with My Aged Care, Services Australia, the Department of Health, Disability and Ageing or another appropriate official source.
Provider information and matching
Provider listings, comparisons and Liz results are intended to identify potentially relevant options. They are not accreditation, endorsement, a clinical assessment or a guarantee of provider quality, capacity, service coverage, pricing or suitability. Confirm current information directly with the provider.
Provider Insights and public feedback
Where Local Home Help summarises themes from public feedback or other public sources, those themes are context rather than verified statements of fact about every consumer experience.
Independent matching
Providers can pay for clearly labelled visibility, advertising or sponsorship if Local Home Help offers it, but they cannot pay for a higher position in personalised Liz results or organic provider ranking. Paid promotion is kept separate from consumer matching.
Third-party services
Providers, government websites and other services linked from Local Home Help operate independently and have their own terms, privacy practices and responsibilities.
Australian Consumer Law
Nothing in this disclaimer excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
Contact
Questions about this disclaimer can be sent to hello@localhomehelp.com.au.
hello@localhomehelp.com.au
03 8904 9010
ABN 65 439 217 249