Provider Terms & Listing Agreement

1. About Local Home Help

Local Home Help is an independent Australian aged-care information, decision-support and provider-discovery service. It helps older people, families and care managers understand options and identify providers that may be relevant to their circumstances. Local Home Help is not an aged-care provider, referral agency acting on behalf of a provider, government agency or clinical service.

2. Provider listings

A provider may appear on Local Home Help using information supplied by the provider, public sources, government information or Local Home Help research. Claiming a profile allows an authorised representative to submit updates and improve the accuracy of information held about that provider.

3. Relevance, not paid ranking

Provider visibility in organic search results and personalised Liz shortlists depends on relevance to the consumer circumstances and the provider information available. Providers cannot pay for a higher organic position, preferential inclusion in Liz matching or different matching treatment. A more complete profile may make the provider easier to assess accurately, but completeness does not buy rank.

4. Provider responsibilities

• Provide information that is accurate, current and not misleading
• Only claim or manage a provider profile if authorised to act for that organisation or location
• Keep service coverage, funding arrangements, prices, availability statements and contact details reasonably current
• Maintain registrations, approvals, screening, insurance and professional obligations that apply to the provider
• Avoid claims about performance, outcomes or availability that cannot be substantiated
• Notify Local Home Help when material listing information is wrong or should no longer be published

5. Consumer enquiries

A consumer may choose to send an enquiry to one or more selected providers. Local Home Help shows the consumer the proposed message and asks for approval before it is sent. Once a provider receives the enquiry, the provider is responsible for its own handling of that information under applicable privacy, health-record, marketing and aged-care obligations.

• Use consumer contact details for responding to the enquiry and related care discussions
• Do not add a person to unrelated marketing without any consent required by law
• Protect health and care information appropriately
• Do not assume Local Home Help has verified clinical suitability, eligibility or provider capacity

6. Provider analytics and demand information

Local Home Help may provide aggregated reporting about how consumers discover, view, save or contact providers and about relevant demand in a market. These reports are intended to help providers understand demand and their presence on Local Home Help. They are indicative, not a promise of leads, revenue or market share.

• Local Home Help is designed to retain provider-value evidence at an aggregated level rather than preserve consumer conversations for provider reporting
• Providers are not given access to private Liz conversations merely because their organisation appeared in a result
• Consumer identity is not sold as a provider analytics product

7. No guarantee of enquiries or outcomes

Local Home Help does not guarantee visibility, ranking, enquiries, referrals, conversions, client numbers, revenue, availability or care outcomes. Demand varies by location, funding, service need and consumer choice.

8. Provider content and permissions

By submitting text, logos, images or other listing material, you confirm that you are authorised to provide it and allow Local Home Help to display and format it for the purpose of operating the listing, provider portal and related Local Home Help services. You retain ownership of your provider content.

9. Moderation, correction and suspension

Local Home Help may correct, return, suspend or remove information that appears materially inaccurate, misleading, unsafe, unlawful, outdated or inconsistent with the purpose of the service. Where practical, significant changes affecting a claimed provider will be raised with an authorised representative.

10. Optional paid provider services, advertising and sponsorship

Local Home Help may offer optional provider-side tools, reports, advertising, sponsored placements or other commercial services. Any paid promotion will be clearly labelled as advertising or sponsored content and kept separate from personalised Liz matching and organic provider ranking. Purchasing a provider-side service, advertisement or sponsorship does not change a provider’s personalised matching treatment or organic rank.

11. Intellectual property and platform use

You may use the provider portal for legitimate business purposes relating to your own organisation. You must not attempt to access another provider’s private workspace, interfere with the platform, scrape restricted information, reverse engineer protected systems or misuse consumer information obtained through Local Home Help.

12. Consumer law and liability

Nothing in these terms excludes or limits a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. To the extent permitted by law, Local Home Help is not responsible for indirect loss arising from consumer choices, third-party care delivery, provider availability or information supplied by a provider that Local Home Help could not reasonably verify.

13. Privacy

Provider account information, claim information, listing submissions and consumer enquiries are handled in accordance with the Local Home Help Privacy Policy. Providers that receive consumer information are responsible for their own subsequent handling of that information.

14. Changes to these terms

We may update these terms for future use of the service. The current version and review date will be published here. Where a material change affects an active paid provider service, we will provide reasonable notice where practicable.

15. Governing law and contact

These terms are governed by the laws applying in Victoria, Australia. Questions can be sent to hello@localhomehelp.com.au.