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Provider Listing Agreement – Local Home Help

Last updated: 18-03-2026

This agreement outlines how providers can list and participate on Local Home Help.

1. What Local Home Help Provides

Local Home Help is a platform that helps families understand aged care options and explore providers in their area.

We offer:

  • A public listing for your service

  • Visibility within the Care Navigator

  • Opportunities for families to contact you

We do not guarantee leads, enquiries, or client outcomes.

2. Simple Engagement Model

Our approach is straightforward:

  • All providers can be listed on Local Home Help

  • Paid listings allow you to enhance your profile with more complete, current, and detailed information

  • If you stop paying, your listing will revert to a standard (free) listing

  • No lock-in contracts

  • No long-term commitments

You can upgrade, downgrade, or cancel at any time.

2.1. How Listings Are Presented

Listings are shown based on relevance to a user’s needs, location, and the information available.

Providing complete and up-to-date information helps ensure your service can be accurately represented.

3. Fees

  • Fees are billed monthly as agreed

  • Enhanced listing features remain active while payments are up to date

  • If payment stops, your listing will revert to a standard listing

4. Your Responsibilities

By listing on Local Home Help, you agree that:

  • Your information is accurate and up to date

  • You are appropriately registered / compliant (where required)

  • You respond to enquiries professionally

  • You represent your services honestly

5. No Guarantees

Local Home Help does not guarantee:

  • Number of enquiries

  • Client conversions

  • Ranking or positioning

Your visibility may vary based on relevance, location, and user needs.

6. Our Right to Remove Listings

We may remove or suspend a listing at any time if:

  • Information is misleading or inaccurate

  • The provider is non-compliant

  • There are complaints or concerns about conduct

  • The listing no longer aligns with the platform

Where possible, we will communicate openly and fairly.

7. Ending the Agreement

Either party can end this agreement at any time.

  • No penalties

  • No ongoing obligations

  • No hard feelings

8. Relationship

Local Home Help is an independent platform.

We are not:

  • Your agent

  • Your employer

  • A referral or brokerage service

9. Contact

For any questions, please contact:
hello@localhomehelp.com.au

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