Can I change Support at Home providers at any time?
Yes. You can change providers if another organisation is a better fit.
Key points
- Yes. You can change providers if another organisation is a better fit.
- Local capacity and worker continuity matter as much as branding.
- Important prices and conditions should be in writing before services start.
Yes. You can change Support at Home providers if another organisation is a better fit for your needs, preferences or budget.
Before changing, check your current service agreement for:
any required notice period
cancellation arrangements
outstanding fees or final charges
how your records and care information will be transferred
whether any equipment, subscriptions or subcontracted services need to be dealt with separately.
It is usually best to choose and confirm your new provider before ending services with your existing provider. This reduces the risk of essential support being interrupted.
Ask the new provider:
when services can start
whether suitable workers are available
whether it can provide the same services and schedule
what its prices and minimum visit times are
who will coordinate the transfer
whether it needs updated assessments, care plans or health information.
Agree on a clear final date with your current provider and a clear commencement date with the new provider.
The outgoing provider should stop claiming from your Support at Home budget from the agreed end date, provide a final statement and transfer relevant care information with your consent.
The incoming provider must connect you to the correct service branch and complete its onboarding process before it can begin claiming for services.
You may need to help coordinate the transfer of:
your care plan
service schedule
medication or clinical information
risk assessments
emergency contacts
worker preferences
equipment or assistive technology arrangements.
Do not cancel essential services until the new provider has confirmed that it can begin. This is particularly important for personal care, nursing, meal support and other services that cannot safely be interrupted.
Changing providers should not cause you to lose your Support at Home funding, but poor coordination can create service gaps, duplicate bookings or incorrect claims. Ask both providers to confirm the changeover dates in writing.
Explore only what you need
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01Guide sectionWhat should I do next?
Choose and confirm the new provider first.
Agree on the final service date with the outgoing provider and the first service date with the new one.
Check the final statement and confirm that records and retained funds have transferred.
02Guide sectionHelpful Local Home Help resources
03Guide sectionCheck the official guidance
Check providers through My Aged Care. Aged care rules, funding amounts and program guidance can change, so check the current official information before making an important care or financial decision.
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