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Home Care Guides and Resources


The Best Home Care Sales Teams Often Don’t Feel Like Sales Teams At All
The word “sales” makes many people in aged care uncomfortable. In fairness, there are good reasons for that. Home care involves vulnerable people, emotionally difficult decisions and significant trust. Most providers understandably do not want consumers or families feeling pressured into services they may not fully understand. But the industry may also need to separate aggressive sales behaviour from ethical growth. Because they are not the same thing. And interestingly, the

Liz
May 93 min read


The Home Care Industry Has Outsourced Workforce Flexibility. But Not Workforce Accountability
The home care sector has spent years building increasingly flexible workforce models. Contractors. Labour hire. Allied health subcontractors. Associated providers. Brokerage arrangements. Platform-style workforce coordination. In many ways, this evolution was inevitable. Home care is operationally variable by nature. Demand fluctuates. Geography matters. Workforce shortages are persistent. Consumers increasingly expect responsiveness and choice. Flexibility became commerciall

Liz
May 92 min read
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