Support at Home Wait Times Blow Out - But The Real Bottleneck May Be More Complex Than The Headlines The first mandatory quarterly wait-times report under the new Aged Care Act has landed, and the headlines were immediate: Older Australians are waiting close to a year for Support at Home services. That concern is real. For many families, the experience remains far too slow. But the report also reveals something important: Australia’s aged care bottleneck is not sitting in one

The word “sales” makes many people in aged care uncomfortable. In fairness, there are good reasons for that. Home care involves vulnerable people, emotionally difficult decisions and significant trust. Most providers understandably do not want consumers or families feeling pressured into services they may not fully understand. But the industry may also need to separate aggressive sales behaviour from ethical growth. Because they are not the same thing. And interestingly, the

The home care sector has spent years building increasingly flexible workforce models. Contractors. Labour hire. Allied health subcontractors. Associated providers. Brokerage arrangements. Platform-style workforce coordination. In many ways, this evolution was inevitable. Home care is operationally variable by nature. Demand fluctuates. Geography matters. Workforce shortages are persistent. Consumers increasingly expect responsiveness and choice. Flexibility became commerciall

For years, the economics of home care were relatively predictable. Acquire a client. Manage the package. Deliver services. And importantly, maintain a layer of ongoing revenue through package and care management fees. Support at Home changes that. Not loudly. Not all at once. But structurally. The Old Model Rewarded Holding a Package Under the Home Care Package system, providers often received: Package management fees Care management fees Ongoing revenue not directly tied to

Australia’s aged care market is growing, consolidating, and becoming harder to navigate. Here’s what the latest KPMG market data means for providers, families, and the future of better care decisions.