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Home Help & Domestic Assistance at Home

Home help services support everyday household tasks that may become difficult
with age, illness, or reduced mobility. 

What Is Included?

Home help and domestic assistance may include:

  • Vacuuming and mopping

  • Bathroom and kitchen cleaning

  • Dusting and general tidying

  • Laundry and changing bed linen

  • Meal preparation

  • Shopping assistance

  • Light gardening and basic home maintenance

These services are intended to maintain hygiene, reduce fall risk, and support daily living — not to provide large-scale renovations or deep commercial cleaning.

The exact tasks approved depend on your care plan.

Who Is This Service Suitable For?

Home help may be appropriate if you:

  • Feel physically fatigued by household tasks

  • Are at risk of falls while cleaning

  • Have arthritis or mobility challenges

  • Are recovering from illness or surgery

  • Want to remain living independently

Often, families notice the need for home help before the person themselves recognises it.

Home Help & Domestic Assistance Covered by Support at Home?

Yes. Cleaning services typically fall under Everyday Living services within Support at Home.

This means:

The government subsidises part of the cost

A personal contribution may apply

The service must align with your approved support plan

Full pensioners typically contribute 17.5% toward Everyday Living services. Part pensioners and self-funded individuals may contribute more depending on assessment.

Is It Covered by CHSP?

Yes, domestic assistance is commonly funded under CHSP for people with lower-level support needs.

However:

  • Availability varies by region

  • Some providers may have waiting lists

  • Frequency may be limited

If you cannot access CHSP cleaning services, private options may be available while waiting.

Image by Josue Michel

How Often Can Cleaning Be Provided?

Frequency depends on:

  • Your assessed care needs

  • Your funding level

  • Your available budget

  • Local provider availability

Some people receive weekly assistance, others fortnightly.

Your provider will help determine a reasonable schedule within your funding allocation.

Image by Josue Michel

What Is Not Usually Covered?

Home help funding generally does not cover:

  • Full house spring cleaning

  • Renovations

  • Major yard landscaping

  • Paying family members without approval

  • Regular grocery costs

Services must support safety and independence — not general lifestyle upgrades.

Vacuuming Living Room

Can I Choose My Own Home Help Provider?

This depends on how your funding is managed.

Provider-managed:
Your approved provider arranges and delivers services.

Self-managed:
You may have flexibility to engage local cleaning or home help providers directly, as long as services align with your care plan.

If unsure, confirm your arrangement before booking services.

Is It Covered by CHSP?

Yes, domestic assistance is commonly funded under CHSP for people with lower-level support needs.

However:

  • Availability varies by region

  • Some providers may have waiting lists

  • Frequency may be limited

If you cannot access CHSP cleaning services, private options may be available while waiting.

What If I Don’t Have Funding Yet?

If you are:

  • Waiting for funding

  • Not yet assessed

  • Or needing urgent help

You can arrange private home help while beginning the assessment process through My Aged Care.

Not sure where to start? Let Liz guide you.

Answer a few simple questions and get a clear path forward.

Takes 2–3 minutes • No sign-up required • We won’t call you

Find Home Help Providers in Victoria

Browse local providers offering cleaning, domestic assistance, and household support below.

The Uniting Church in Australia Property Trust (Victoria)

03 9239 2500

Personal Care & Daily Living Support

ECH

1300 275 324

Personal Care & Daily Living Support

BaptistCare

1300 275 227

Personal Care & Daily Living Support

Aunty Grace

1300 008 801

Personal Care & Daily Living Support

Dovida / Home Instead

1300 008 018

Personal Care & Daily Living Support

UnitingCare QLD

(07) 3253 4000

Personal Care & Daily Living Support

Frequently asked questions

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