Waiting for Funding Explained in Plain English
If you’ve been assessed and approved for Support at Home but haven’t started receiving services yet, you’re likely waiting for funding to be assigned.
What Does “Approved” Actually Mean?
Being approved means your care needs have been assessed and you’ve been allocated a funding level.
However, funding is not always assigned immediately. There can be a waiting period before your package becomes active.
During this time:
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You may not yet have access to full services
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You may not have a provider delivering care
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Your needs may continue to change
Approval confirms eligibility. Funding assignment activates services.
Why Is There a Waiting Period?
Funding is released in stages based on national allocations.
Demand can exceed available funding at certain times, which results in waiting lists.
Waiting times can vary depending on:
Your approval level
Demand in your area
National funding availability
Unfortunately, there is no guaranteed timeframe.
What Can You Do While You Wait?
Waiting does not mean doing nothing.
You may still have options:
1. Access CHSP Services
Some people can receive entry-level services through CHSP while waiting for full funding.
2. Arrange Private Services
If support is needed urgently, private providers can deliver services while you wait.
3. Request Reassessment
If your condition changes or declines, you can contact My Aged Care to request a reassessment.
4. Stay in Contact
It’s important to ensure your contact details are up to date and respond promptly if contacted.
When Should You Call My Aged Care?
Consider calling if:
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Your health has declined
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You are no longer coping safely at home
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You haven’t received updates for an extended period
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Your circumstances have changed
Staying proactive can help ensure your situation is reviewed appropriately.
You’re Not Alone in This
Many Australians experience a waiting period between approval and funding assignment.
If you need support sooner, exploring interim or private services may provide stability while you wait.
What to Do Next
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Contact My Aged Care if your situation has changed
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Explore local private providers available now
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Review what services your approved level is likely to cover
Waiting can feel uncertain but understanding your options gives you back control.