CHSP Explained in Plain English
The Commonwealth Home Support Programme (CHSP) is a government-funded program that provides support to help older Australians stay independent at home.
What Is CHSP?
CHSP provides basic, short-term or ongoing support for older people who need help with everyday tasks.
It is intended for people who:
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Need low-level support
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Can manage most things independently
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Do not require a higher-level funding package
Services are delivered by local organisations that receive government funding to provide care in specific areas.
What Can CHSP Cover?
CHSP may include, but vailability can vary depending on location and provider capacity.
Personal care (showering, dressing, mobility support)
Assistive technology and home modifications
Transport to appointments
Cleaning and household tasks
Gardening and minor home maintenance
Nursing services
Allied health (physiotherapy, occupational therapy, podiatry)
How Do Apply for CHSP?
The process usually follows these steps:
Step 1
Register with My Aged Care
Telephone: 1800 200 422
Step 4
Wait for your letter with often several referral codes
Step 2
Complete an assessment to determine your care needs
Step 5
Be referred to a provider or find and select yourself
Step 3
Receive CHSP approval
Why Can It Be Hard to Find a CHSP Provider?
CHSP providers operate with allocated funding and capacity limits.
In some areas, providers may:
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Pause new client intake
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Maintain waiting lists
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Offer limited service availability
This can be frustrating, particularly if support is needed quickly.
If you are unable to secure a CHSP provider, there may be other options available.
What If No CHSP Providers Are Available?
If you cannot access services:
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Ask My Aged Care about alternative providers in your area
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Join waiting lists where possible
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Explore private services if support is urgent
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Ask whether your needs warrant reassessment for Support at Home
For some people, a higher level of support may be more appropriate if needs have increased.
How Much Does CHSP Cost?
CHSP is government-subsidised.
Participants are generally asked to make a small contribution toward the cost of services, but fees are typically lower than higher-level programs.
Costs vary depending on the service and provider.
What to Do Next
If you think CHSP may be suitable:
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Register with My Aged Care to begin assessment
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Confirm which providers operate in your area
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Use the Care Navigator to understand your broader options
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Explore private providers if support is needed urgently
CHSP can be a helpful starting point especially for smaller, practical support needs.