Do I have to pay toward CHSP services?
Usually, yes. Most people receiving Commonwealth Home Support Program (CHSP) services are asked to make a contribution toward the cost of their care if they can afford to do so. However, CHSP services are heavily subsidised by the Australian Government, and you will not be asked to pay the full cost of your approved services.
Key points
Most people pay a contribution toward CHSP services.
Contributions vary between providers and service types.
There is no formal income and assets assessment for CHSP fees.
Providers must have a publicly available client contribution policy.
Financial hardship arrangements are available.
CHSP contributions do not affect your Age Pension.
Yes, most people receiving CHSP services are expected to contribute toward the cost of the services they receive.
The Australian Government funds the majority of CHSP costs, while providers may ask clients to pay a contribution to help support the ongoing delivery of services. These contributions vary between providers and service types.
Examples of services that may attract a contribution include:
domestic assistance
personal care
meals
transport
social support
respite services
allied health services.
There is no formal income or assets assessment for CHSP fees.
Instead, each provider has its own client contribution policy, which must be publicly available and consider a person's capacity to pay. Providers are expected to discuss fees with you before services begin and include them in your service agreement.
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01Guide sectionHow much will I pay?
The amount varies depending on:
the type of service
how often you receive support
where you live
the provider's contribution policy
your ability to contribute.
For example, a meal service may involve a relatively small contribution, while home modifications or specialised services may cost more. However, you will generally not be asked to pay the full cost of approved CHSP services.
02Worth checkingWhat if I cannot afford the contribution?
You should not miss out on essential support because of financial hardship.
All CHSP providers must have arrangements in place to protect people who are unable to contribute toward the cost of their care. Depending on your circumstances, fees may be reduced, waived or adjusted. You should discuss any financial difficulties with your provider as early as possible.
03Guide sectionCan a provider increase their fees?
Possibly. Providers may review their contribution amounts from time to time, but any fees should be clearly explained and agreed with you. Changes should be reflected in your service agreement or communicated in advance.
04Guide sectionWill CHSP contributions affect my pension?
No. Receiving CHSP services or paying client contributions does not affect your Age Pension. Government subsidies are paid directly to providers rather than to you.
05Guide sectionWhat should I do next?
Before agreeing to services, ask the provider:
What contribution will I be expected to pay?
Is there a fee schedule available?
Do you have a financial hardship policy?
Can fees be reduced if my circumstances change?
Are there any additional costs not covered by the standard contribution?
Always ask for fee information in writing before services commence.
06Guide sectionHelpful Local Home Help resources
https://www.localhomehelp.com.au/lizquestions/can-i-use-more-than-one-chsp-provider
https://www.localhomehelp.com.au/lizquestions/can-a-chsp-provider-place-me-on-a-waiting-list
https://www.localhomehelp.com.au/ask-liz
07Guide sectionCheck the official guidance
Official information about CHSP contributions can be found here:
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