Five Good Friends Reviews: What Clients Are Saying Across Melbourne, Brisbane & Adelaide

If you’re considering Five Good Friends as a home care provider, you’ll likely come across a wide mix of reviews across different cities.

This summary brings together publicly available feedback from Melbourne, Brisbane, and Adelaide to highlight common patterns in client experience—and what they may mean in practice.

Overall snapshot

Five Good Friends is a national provider with a tech-enabled model, designed to offer:

• more flexibility

• better matching of carers (“Helpers”)

• a platform-based experience

Reviews show a mixed but consistent pattern:

• Many clients report excellent carers and strong day-to-day support

• At the same time, there are recurring concerns around communication, coordination, and consistency

  
  

What makes Five Good Friends different

Five Good Friends operates with a more modern, platform-style approach to home care.

This typically includes:

• matching clients with independent support workers (“Helpers”)

• use of an app or system to manage services

• a mix of coordination + user involvement

For some families, this feels more flexible and transparent. For others, it can feel less structured than traditional providers.

What people consistently praise

Quality of carers (“Helpers”)

Across all locations, the most consistent positive feedback is about carers:

• friendly and supportive

• reliable and attentive

• build genuine relationships over time

Many clients describe Helpers as:

“like friends” or “part of the family”

This is clearly a core strength of the model.

Flexibility and matching

Some reviews highlight:

• good matching of carers to clients

• flexibility in services

• ability to adapt to changing needs

This can be especially valuable for people wanting a more personalised experience.

Positive long-term experiences

There are many examples of:

• multi-year clients

• strong satisfaction over time

• families recommending the provider to others

This suggests the model works well when things are aligned.

Strong moments of responsiveness

Some users report:

• fast response times

• quick coordination during urgent needs

• helpful support during transitions (e.g. hospital discharge)

  
  

Common concerns raised in reviews

Alongside the positives, there are clear recurring themes in less favourable feedback.

Communication and follow-up

This appears to be the most consistent concern across locations.

Some users report:

• calls not being returned

• difficulty reaching coordinators

• delays in follow-up

For example, one review describes repeated attempts to contact support with minimal response over an extended period.

Coordination and consistency

Some reviews point to:

• inconsistency in care delivery

• difficulty replacing carers when unavailable

• gaps between planning and execution

This can be particularly challenging for clients who rely on stable, ongoing support.

Pricing and value perception

A smaller number of reviews reference:

• pricing increases

• concerns around value for money

• confusion linked to broader aged care changes

  
  

Mixed experiences during scaling

There are signals that:

• experiences can vary significantly

• service quality may depend on team or timing

• growth and system changes may impact consistency

What this may mean in practice

Five Good Friends appears to perform best when:

• there is a strong match between client and Helper

• families are comfortable with a more flexible model

• expectations around coordination are clear

It may be less predictable where:

• communication speed is critical

• high-touch coordination is required

• continuity of care is essential without disruption

Who Five Good Friends is best suited for

This provider may be a strong fit if you:

• value relationship-based care with consistent Helpers

• are comfortable using a more modern, platform-style system

• want flexibility in how services are delivered

Who may want to consider alternatives

You may want to explore other providers if you:

• need highly structured, hands-on coordination

• require fast, consistent response times

• prefer a more traditional, fully managed model

Questions worth asking before choosing

• How are Helpers matched and replaced if unavailable?

• What response times should I expect from coordinators?

• How is communication handled (phone vs platform)?

• How are fees structured under Support at Home?

Final word

Five Good Friends represents a newer approach to home care.

It offers:

• strong, relationship-driven care at the frontline

• flexibility in how services are delivered

• a modern system for managing care

But like many fast-growing, model-driven providers:

The experience can depend on how well the system, coordination, and individual support align.

Start with Liz

If you’re unsure whether a provider like Five Good Friends suits your situation, Liz can help.

Liz helps you:

• understand different care models

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Important context

This article is based on publicly available Google reviews from approximately the past one to two years, up to March 2026, across multiple locations, and reflects general themes observed across that feedback. It is not a comprehensive assessment of the provider, and individual experiences may vary depending on location, staff, and personal circumstances.

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